A Company that Helps Online Gambling Disputes


04/14/2014
By Debra SaundersGoogle
eCOGRA can be found at www.ecogra.org. The organisation has been helping those with financial, tax or bonus payment disputes as well as more complicated matters by acting as a mediator between player and online casino for 10 years now.

This doesn’t mean you can start emailing and hassling them because you believe the software is rigged at the online poker or casino site you are playing at. However, it does mean that if you have a problem with an online casino where you have been banned due to suspicious activity or your casino bonus code was not honoured as it should have been, you can make a complaint and eCOGRA will mediate between you and the online casino.

The operation has been running for over a decade now, and it intelligently fills a gap in the market when it comes to dealing with large corporations with bundled of money that are often out of reach of the law of the country the online casino player is playing from.



To date there over 220 online casino operators accredited with eCOGRA, which has strict guidelines in place for the operators to abide to. eCOGRA employees tasked with the duty of helping online customers have contact directly with the management rooms in the online operators land based offices, which are generally out of reach or tough to negotiate with in many cases.

What makes this service top notch is that online casinos can use eCOGRA as a marketing tool by displaying their accreditation with the service on their site. Online players looking for a site they can trust have many obstacles they need to overcome. Firstly, there is the issue of whether or not you can trust the licencing authority that provides the casino with a licence that states that this casino is safe to play at. Secondly, there is a matter of international borders and jurisdiction.

eCOGRA steps over these boundaries with its international ties to several authorities including the United Kingdom Accreditation Service (UKAS).

Online casinos can rely on eCOGRA to investigate complaints as a third party mediator, which then gives both punter and operator middle ground. If eCOGRA receive an unusual number of complaints aimed at one particular operator, then that operator will have to either toe the line by changing unfair rules and regulations or lose the ability to use eCOGRA as a marketing tool, which is a toll that stands for trustworthiness and integrity.

If you didn’t know that there is help out there, and you have had problems with online casinos in the past, then hopefully you have been enlightened. No Deposit Casino Reviews news section is always trying to help those looking for help within the online casino industry, so keep your eye out on our news column because we will always come up with interesting tips on how to make your online gambling experience a more user friendly one.

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